Your HD just got better. Welcome to HDX.

We’re excited to announce that we’ve upgraded our extensive selection of movies and TV from HD to HDX. So goodbye HD, hello HDX in up to 1080p. Yeah, it’s pretty big news. After all, our big picture is to give you a better picture. And HDX is a better way to watch. Clearly.

 

So now you’ll have the ability to buy or rent movies and TV at both HDX and SD quality. It also means customers with previously purchased HD movies get an upgrade too – on us. That’s right. We’re giving you HDX for your old HD. Woo-hoo!

 

Awesome right? During the coming week, all of the HD titles currently in your library will automatically be upgraded to HDX. Once we’re done, you’ll have a library full of movies upgraded to automatically optimize your stream and deliver the highest resolution for your internet connection and device.

 

So start watching, and bask in the glory that is HDX. If you’ve still got questions, we’ve got some answers to the most common ones below.

 

If I own HD, what do I have to do to get HDX?

Nothing. Lucky you! Your titles will be automatically upgraded to HDX during the coming week and will then stream in up to 1080p. Going forward, new HDX purchases will stream in up to 1080p. SD purchases will stream 480p.

 

Will my SD get upgraded to HD?

Unfortunately no. SD titles will remain at SD 480p. Nice try though.

 

My HDX is encountering buffering issues!

Our HDX upgrade is designed to automatically optimize your stream to the highest resolution for your internet connection and device. Your download speed plays a major factor in your ability to stream HDX in up to 1080p. The speed of your internet – based on your speed tier, how many people are sharing your connection, and other factors – can limit your ability to stream. You can perform a Speed Test to give you an idea of your streaming speeds, and learn about our minimum streaming requirements here. Then contact your internet service provider about your options.

 

Why can’t I buy or rent in HD quality anymore?

As part of our move to HDX, we’ve eliminated the HD option and offer HDX at the same price.

 

What if my TV is only 720p?

HDX streams in up to 1080p. So if your TV is only 720p, you’ll stream in 720p. If you upgrade to a 1080p or higher TV in the future, all your HDX titles will stream in up to 1080p.

 

Will titles with “HD only” restrictions on desktops and laptops stream in HDX?

Desktop and laptop restrictions are device dependent. So any titles with streaming restrictions will stream in their maximum allowed resolution, either 480p for SD or up to 720p.

 

I have an HD rental, will I get watch it in HDX?

Unfortunately, we won’t be upgrading any HD rentals you currently have to HDX. But if it’s any consolation, we’ll stream your next rental in HDX. See what we did there?

 

My upgraded HDX is awesome! You guys rock!

That’s not really a question, but thanks.

89 Comments

  • GENO Palomino

    August 14, 2016 at 2:06 pm

    When will you guys be able to get UHD 4 every TV or tablet

  • Bram Warrick

    August 14, 2016 at 2:36 pm

    This makes a lot of sense and I’m glad to see you doing this! While I’ve typically only purchased HDX (so I don’t believe this benefits me), this is part of why I’m a fan and recommend your services at every chance I get.

    The integration with UV is a major factor as well.

    I look forward to seeing the UHD offerings grow in number and quality. And I hope the app find it’s way onto Sony Android TVs soon.

    Keep up the good work!

  • Mike

    August 14, 2016 at 3:12 pm

    Just wondering when you will be streaming in 4K ? or is there any plans to upgrade to 4K

  • BOB NEITZ

    August 15, 2016 at 12:08 am

    This is the screen message from any HDX I’ve already purchased and downloaded, I don’t want to watch them on line because of spotty Internet speeds in my area.:
    Oops! This movie won’t play on your display due to copyright restrictions. It can be played only if both your output and display support HDCP. [#3342]

    This is a new Windows 10pro x64 i5 system, 8GB ram and HDMI ASUS 24″ @ 1920×1080. I experimented and downloaded a new purchase in HD and it plays fine, also downloaded SD’s plays fine. By the way I didn’t have this problem a few months ago with Windows 7pro x86.

  • Karl

    August 15, 2016 at 12:29 am

    Thank you for the HD to HDX upgrade.
    However, Why make the statement of “Once we’re done, you’ll have a library full of movies upgraded to automatically optimize your stream and deliver the highest resolution for your Internet connection and device” and then follow it later with “SD titles will remain at SD 480p. Nice try though.”? The two are at odds with one another. Plus, I went from feeling excited to feeling disappointed and insulted.

  • David Stafford

    August 15, 2016 at 6:16 am

    Where can I find a list of Walmart stores that do the old VHS and DVD uploads to my VUDU account?

  • David Stafford

    August 15, 2016 at 6:20 am

    For the SD version of movies in our library can we pay a fee to upgrade them to HDX?

  • Felipe Kidwell

    August 15, 2016 at 10:12 am

    Love you Vudu! Always great content great service!

  • E Yang

    August 15, 2016 at 2:46 pm

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • E Yang

    August 15, 2016 at 2:47 pm

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • E Yang

    August 15, 2016 at 2:49 pm

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • Julia Creswell

    August 15, 2016 at 5:01 pm

    For whatever reason we now cannot watch any of the TV series we have bought in SD. We keep getting Buffering issues and can’t even get the test to complete. We have no trouble watching Netflix or Amazon Video on our ROKU. This is Vudus problem not mine!

  • Wesley

    August 15, 2016 at 5:34 pm

    How do I know which movies will be upgraded. As far as I know I only have HDX and SD. Wish you would upgrade our SD movies. If you look at my account the majority are SD because it was a better deal to get that than HD or HDX.

  • E Yang

    August 16, 2016 at 9:17 am

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • Holmes, Sylvester

    August 16, 2016 at 11:04 am

    Where can I get a current list of movies that eligible for conversion to digital.

  • E Yang

    August 17, 2016 at 9:24 am

    This upgrade will not affect D2D prices. If you currently select HD when checking out, your content will automatically be upgraded to HDX.

  • E Yang

    August 17, 2016 at 9:25 am

    Going forward you will have two options for purchases; SD or HDX in up to 1080p. This upgrade will not affect D2D prices. If you currently select HD when checking out, your content will automatically be upgraded to HDX.

  • E Yang

    August 17, 2016 at 9:25 am

    This upgrade is here to stay. Once the upgrade is complete, your HD movies will become HDX and stream in up to 1080p forever. Forever ever? Forever ever. Well, not literally, but you get the idea.

  • E Yang

    August 17, 2016 at 9:26 am

    The HDX upgrade is designed to optimize your movie at the best resolution for you connection, in up to 1080p. So you should automatically get the best stream for your connection speed.

  • E Yang

    August 17, 2016 at 9:28 am

    Sorry to hear you have buffering issues. We actually just started the upgrade, but once it’s complete you should experience less buffering. If you continue to get buffering issues after the upgrade, please reach out to our Customer Care team at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • E Yang

    August 17, 2016 at 9:29 am

    Sounds like you want to put the kibosh on closed captioning. In the menu bar, navigate to the Closed Captioning option – usually designated with a “CC” – and turn them off. You can also uncheck the “Show closed caption when it is available” in the Closed Caption Settings under Account Info.

  • E Yang

    August 17, 2016 at 9:31 am

    If you have a TV that has 1080p resolution, you’re good to go. That coupled with a fast enough internet connection should allow you to get HDX in up to 1080p.

  • E Yang

    August 17, 2016 at 9:36 am

    Yup, there’s a lot of you and just one of us. We’re working to get the upgrade done as quickly as possible, but it’ll take us a couple days. Hang tight.

  • E Yang

    August 17, 2016 at 9:38 am

    The upgrade only applies to HD titles and not SD. So SD titles won’t stream up to HDX, and will remain at SD 480p. But, if you’ve got HD movies, there’s no reason to feel disappointed – you’re getting the upgrade. Unfortunately, an SD to HDX upgrade just isn’t possible.

  • E Yang

    August 17, 2016 at 9:41 am

    Because of how Walmart stores operate, there isn’t a list for this. Please reach out to your local Walmart to confirm they support the Disc-to-Digital program. Or you convert DVDs at home by downloading the software here: http://www.vudu.com/in_home_disc_to_digital.html

  • E Yang

    August 17, 2016 at 9:44 am

    You can search for Disc-to-Digital conversion eligible titles here: http://www.vudu.com/in_home_disc_to_digital.html

  • Shari

    August 18, 2016 at 4:22 am

    The only thing you need to upgrade to more than anything is closed captioning.
    You always state not on Netflix. They got you beat with the CC.
    Getting a digital movie is better than all the clutter but the cluttered versions all have closed captioning. Will you be fixing this in the near future for the hard of hearing community?
    Regardless of your answer I still love Vudu and Ultraviolet. It will not stop me from continuing to enjoy your services.

  • Rebecca

    August 19, 2016 at 5:51 pm

    This is a joke. After upgrade vudo stopped playing my movies. I called customer service and all i got was the old unplug and plug back in. Where we live we have one option for internet and it is not fast enough to play movies in hdx. So basically this “upgrade” if it ever works again will take all my HD quality movies and degrade it down to SD. Explain how this is a “benefit”for me?

  • Kelepi Manu

    August 21, 2016 at 7:36 am

    The recent offer sounds great but all of my movies are HDX except for one. Could you upgrade my one SD movie to HDX. Curious George. Thank you.

  • J.cortez

    August 22, 2016 at 7:05 pm

    I’m a big big movie fan. I’ve yet to see how this upgrade is benefiting anyone. I’ve done quite a few D2D and I only see the option of SD or HDX. If you really want to go on record and be proud of something. Change the SD to HDX. Then I will pat you on the back with a “way to go”. That whole thing that you can’t switch SD to HDX is nonsense. Just saying

  • Adam J

    August 24, 2016 at 6:09 am

    So… When are you guys (VUDU) going to work with the various studios to obtain the proper licensing to stream HDx to all Android mobile devices? I’ve got a Huawei Honor 5X (fully rooted and running a custom ROM), FHD IPS screen, but cannot view any of my titles in anything but SD on my phone. Here’s a clue: it looks TERRIBLE in SD on a FHD phone display. All of my titles will stream to my Blu Ray player (in HDx) without issue, but no such luck on my phone. Kinda upset, since the only other options are A) to use multiple other apps to watch the HDx versions, or B) downloading torrents of movies I already own and using something like VLC to manage the playback. I don’t really care about the bandwidth usage, as I have fast internet and plenty of available monthly bandwidth on my phone plan & at home, so to me that’s a non-issue. Guess I’ll be sticking to torrents until you get the studios to agree to stream to any device, regardless of if it’s mobile or not.

  • HKwan

    August 30, 2016 at 3:52 pm

    Why is it that I can’t download HDX movies from Vudu to my Galaxy Note 4? I also have movies already downloaded at HDX format that are now down converted to SD format with a message that my device doesn’t support the HDX format. It did before and HDX format is what I paid for. I see a significant reduction on quality of the content from HDX to SD from my Note 4. Need assistance or I might stop purchasing from Vudu flat out.

  • E Yang

    August 30, 2016 at 3:55 pm

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by emailing support@vudu.com.

  • jorge

    September 4, 2016 at 7:31 pm

    esto es tremenda porqueria.
    pago mi servicio telefonico de walmart y me envian un codigo de promocion que nunca funciona!!!
    cuando entro el codigo me dice codigo invalido. el mismo dia que lo resivo

    this is trash
    i pa my mobile service from walmart. they send me a promocode entered the same day to get a invalid promo code

  • E Yang

    September 6, 2016 at 10:03 am

    Our Customer Care team can probably answer your question best. Please reach out to them at 1-888-554-8838 for further support on this. You can also contact them by emailing support@vudu.com.

  • Wilma L Smeeton

    September 8, 2016 at 11:13 am

    I am not happy that you changed my HD to HDX. I have spent a lot of money purchasing from you but will not in the future. HDX requires much more data and I cannot afford more expensive plans. So now pretty much I get to watch all my purchases in SD quality when I paid for HD.

  • E Yang

    October 11, 2016 at 9:05 am

    Please reach out to our Customer Care team at 1-888-554-8838 for further support on this. You can also contact them by reaching out to support@vudu.com.

  • Ricky

    October 20, 2016 at 8:11 pm

    Does vudu offer hdx streaming on iPhone? It is not working for me if so.

  • E Yang

    November 15, 2016 at 10:06 am

    HDX is now available on iPhone with our latest app release. Upgrade to the Vudu app version 5.0 and you’ll be set.